Refund And Returns Policy
We want you to feel comfortable trying a product online. If an item has and issue or defect in your Astro-Durance purchase, you can return it for a replacement or refund in unused condition within 3 days of delivery. The buyer is responsible for return shipping. If you have questions, shoot us an email at [email protected]. Returns may be started in the my account section of the site.
Our Easy Return Policy
Our return policy exists to protect the safety and hygiene of all customers. All returns and exchanges are subject to a 15% restocking fee. Items must be in new condition (with no exposure to moisture or heat) in the original packaing, with no signs of use, damage, soil, or wear to qualify for a return. Astro-Durance reserves the right to refuse a return or exchange at any time for any reason. Limit to one return or exchange per order. If you cannot receive a package for some reason, please contact us. The customer is responsible for return shipping charges and insurance if desired.
To help protect our customers and make sure every return or exchange is dealt with fairly, we may either require a receipt or decline a return or exchange in certain situations, including:
- Items that were not purchased directly from https://shopastrodurance.com
- Items with a missing label or an item that has been defaced
- Items damaged through improper use or ironing
- On rare occasions, based on the nature of prior transactions
- Items that have been soiled or contaminated
- Items lost or damaged due to fire, flood or natural disaster
We do not apply any price adjustments and cannot honor any coupons after an order has been placed. Shipping costs are non-refundable. After an order has been placed online, it may not be canceled – our warehouse begins orders for shipment right away.
Please do NOT refuse a package or you will be liable for return shipping and any related carrier fees. If you want to return something, please contact us. If you refuse a package, you forfeit all rights to a refund as the fees incurred by the shipping carrier for the return shipping may exceed the cost of the item.
If an order cannot be delivered (ie, due to an incorrect address or you are unable to provide a signature), please contact us right away before the package is returned to sender to avoid additional shipping fees. If the package is returned to us, the order will be treated as a return and all incurred shipping costs and additional fee will be deducted from the refund, regardless of who paid the initial shipping fees. Astro-Durance is not responsible for returns lost in transit; please purchase insurance and tracking to ensure your return is delivered safely.
Issues upon arrival
Goods damaged from customer use may not be returned. Snags and tears present upon delivery, due to manufacturer defect, must be reported within 5 days of delivery. Inspect all products within 5 days after delivery and before each use and do not use if you have signs of wear and tear. Any missing items or defective items must be reported within 5 days of delivery.
Shipments lost, damaged or effected by other issues due to carrier handeling or error must be brought up with UPS.com
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. Items not bought though shopastrodurance.com or past 14 day window. Digital downloads, subscriptions, or other intangable sales are not refundable.
Astro-Durance reserves the right to decline any return, refund, or exchange at their sole discretion. You can always contact us for any return question at [email protected].